SHIPPING & RETURNS
Free Shipping on Orders over $80
When your order subtotal is $80 or more, you will qualify for free ground shipping by FedEx or UPS in the continental United States. *Alaska and Hawaii will qualify for a discounted shipping cost. Delivery generally takes 1-5 business days. If you are shipping to a PO/DPO/APO/FPO address, the free shipping method can generally take 5-8 business days. Military addresses can potentially take longer. Please note that bulk items are excluded from shipping discounts.
Expedited Shipping Discount
When you qualify for free ground shipping, but would rather choose an expedited method of FedEx or UPS 1Day, 2Day or Express Saver (3Day), you’ll receive an automatic shipping discount equal to average ground shipping costs. Please note that bulk items are excluded from shipping discounts.
For faster delivery with a guaranteed delivery date, we offer expedited shipping through FedEx and UPS. All expedited orders received after 12pm EST will be processed and shipped the very next business day (Monday-Friday). Please contact our Customer Service representatives prior to ordering if you have any questions or concerns. Please note that transit times for expedited shipping include business days only and do not include Saturday or Sunday.
Shipping Discount to Hawaii, Alaska & International Destinations
When your order subtotal is $125 or more and you’re shipping to Alaska, Hawaii or an international destination, you’ll receive an automatic 10% discount off your order, regardless of which shipping method you choose, to help offset shipping costs. Please note that bulk items are excluded from shipping discounts.
Shipping & Handling Policy
We endeavor to ship all domestic orders within 1-2 business days of receipt, and all international orders within 2-3 business days of receipt. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.
We ship to all domestic residential addresses via USPS, FedEx, and UPS, as well as PO/APO/DPO/FPO addresses. On occasion, we may shipt Smart Post, a method in which FedEx partners with USPS for the last mile of transit. Estimated delivery times with Smart Post range from 3 to 14 business days, depending on the destination. Longer transit times are possible to U.S. territories and APO/DPO/FPO addresses.
We offer USPS, UPS and FedEX for these orders but may use FedEx International Economy and FedEx International Priority shipping methods, which get your package delivered sooner with lower brokerage fees than previously offered methods.
Since your order will be shipped outside the U.S., you may be required to pay additional international customs and brokerage fees. Neuro Nutritionals™ does not levy these fees and is not responsible for these fees, even if you do not accept the package. If you are concerned, please check with your country’s customs policies prior to ordering.
Free shipping promotions may vary. Offers are valid only at neuronutritionals.com. Minimum purchase requirements must be met with purchases to which no other coupon or instant savings offer applies. May not be combined with any other coupon. No cash/credit back. Not valid on any gift cards, prior purchases or purchases on other provider websites. Tax and shipping not included in calculating minimum purchase. This is not a credit/debit card and has no implied warranties. Free shipping promotion applies only to orders shipped via USPS (and at Neuro Nutritionals'™ discretion, sometimes UPS and FedEx) regular, ground shipping to the 48 contiguous United States, as well as PO/APO/DPO/FPO addresses. Estimated delivery times for free shipping range from 1 to 5 business days with USPS Ground Shipping and 3-14 days via other options, depending on destination.
Bulk orders may take an additional 2-7 days to ship. Neuro Nutritionals™ does not provide free shipping or shipping discounts on Bulk items. Other items purchased at the same time as Bulk items are still eligible for Neuro Nutritionals™ shipping discount offers. Example: If you have $80 or more in retail items in your cart, are in the Continental US and purchase a bulk item, you will only pay shipping charges for the bulk item(s).